State government agency serving 12 million citizens with licensing and identification services
The DMV was using legacy verification systems that required extensive manual processing and in-person visits for most services. Citizens faced long wait times (average 2 hours), multiple visits were often necessary, and the systems were vulnerable to identity fraud. The agency needed to modernize while maintaining security and accessibility for all citizens.
VettlyGlobal deployed a comprehensive digital identity platform enabling online verification, biometric authentication, and document validation. The solution maintained accessibility for all citizens while dramatically improving efficiency and security. Integration with existing systems ensured continuity during the transition.
Legacy system assessment and planning (4 weeks)
Platform development and customization (8 weeks)
Pilot program in 3 regional offices (4 weeks)
Phased rollout to all 150 offices (12 weeks)
Public awareness campaign and education (ongoing)
Continuous optimization and support (ongoing)
70% faster citizen onboarding (2 hours to 20 minutes)
99.8% accuracy rate in verification
500,000 citizens verified monthly
$5M annual cost savings
85% reduction in required in-person visits
95% citizen satisfaction score
This modernization project has transformed how we serve our citizens. What once took hours now takes minutes, and we're doing it with better security. VettlyGlobal understood the unique challenges of government service delivery.
Let's discuss how VettlyGlobal can help your organization achieve similar results