Corporations E-commerce

E-commerce Platform Prevents $8M in Payment Fraud

ShopNow Online Marketplace

Major e-commerce platform processing 10 million transactions monthly

December 2025 6 min read
$8M
Fraud Prevented
98%
Approval Rate
2%
False Positives
200ms
Decision Speed

The Challenge

High-volume payment fraud impacting revenue and customer trust

The e-commerce platform was experiencing sophisticated payment fraud costing $12M annually. Traditional fraud detection was slow, generated high false positives (30% of declined legitimate transactions), and couldn't keep pace with evolving fraud tactics. Customer experience was suffering, and operational costs for fraud management were unsustainable.

The Solution

Real-time transaction monitoring and risk scoring platform

VettlyGlobal implemented an advanced fraud prevention solution with real-time risk scoring, machine learning algorithms, device fingerprinting, and behavioral analysis. The system evaluates hundreds of risk factors in milliseconds, approving legitimate transactions while blocking fraud with minimal customer friction.

Implementation Process

1

Transaction data analysis and pattern identification (3 weeks)

2

Risk scoring model development (4 weeks)

3

Platform integration with payment gateway (3 weeks)

4

Shadow mode testing with live traffic (2 weeks)

5

Gradual rollout with monitoring (3 weeks)

6

Optimization and fine-tuning (ongoing)

Results & Impact

$8M in fraud prevented annually (67% reduction)

98% legitimate transaction approval rate

2% false positive rate (down from 30%)

200ms average decision time

45% reduction in chargeback rates

$2.5M annual operational cost savings

Key Benefits Achieved

  • Massive reduction in fraud losses
  • Improved customer experience with fewer false declines
  • Real-time fraud prevention without checkout friction
  • Reduced chargeback costs and disputes
  • Lower operational expenses
  • Scalable solution supporting transaction growth
VettlyGlobal's fraud prevention solution has been a game-changer. We're preventing millions in fraud while actually improving the customer experience. The system is invisible to legitimate customers but deadly to fraudsters.
David Kumar Chief Technology Officer ShopNow Online Marketplace

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