Leading national collections agency managing $2 billion in receivables across multiple industries
The collections agency was struggling with outdated debtor contact information, resulting in a contact success rate of only 25%. Skip tracing was manual and time-consuming, costing thousands of hours monthly. Recovery rates were declining, operational costs were rising, and the agency was losing competitive ground. Their existing tools couldn't keep pace with the volume and complexity of modern debt recovery.
VettlyGlobal implemented a comprehensive skip tracing and contact strategy optimization platform that leverages real-time data from hundreds of sources to locate debtors and determine the best contact methods. The solution includes predictive analytics for optimal contact timing, automated workflow routing, and compliance monitoring to ensure all collection activities meet regulatory requirements.
Current process analysis and performance benchmarking (2 weeks)
Platform integration with existing collection systems (4 weeks)
Data source connectivity and skip tracing setup (3 weeks)
Predictive model development and training (3 weeks)
Pilot program with select portfolios (3 weeks)
Full deployment and staff training (ongoing)
35% increase in overall recovery rate
45% improvement in contact success rate
$25M in additional recoveries in first year
20% reduction in operational costs
60% faster debtor location time
100% regulatory compliance maintained
VettlyGlobal transformed our recovery operations. The skip tracing accuracy is remarkable, and the predictive contact strategies have boosted our success rates beyond what we thought possible. The ROI was evident within the first quarter.
Let's discuss how VettlyGlobal can help your organization achieve similar results